FOX has been ramping up its ability to service mountain bike products out of its Midwest service center in Baxter, Minnesota, to improve service lead-time efficiencies across the U.S. The Baxter facility compliments its west coast facility in Watsonville, California with FOX factory-trained technicians, providing a full range of services including maintenance, upgrades, custom tuning and warranty support.
“We are continually looking at ways to improve customer service and get riders back on their bikes as quickly as possible,” said Dennis Lane, FOX’s Vice President of Sales and Service. “The additional capacity that we now have in Baxter and its geographical location greatly facilitates these goals.”
FOX mountain bike service centers are now operating on a two-day turnaround from the time the product is received in either facility. In addition, FOX matches the delivery speed for return shipping that the customer uses to get it to them.
For FOX service information, call 1.800.369.7469